Return & Refund Policy
Effective Date: 30 July 2025
Applies to: www.cyberbull.com.bd
At CyberBull BD, your satisfaction is our top priority. We sell high-quality laptops, PC components, and accessories, and we stand by the products we offer. However, if you are not completely satisfied with your purchase, we offer a return and refund policy under the following conditions:
Eligibility for Returns
To qualify for a return or replacement, your item must meet all of the following criteria:
The item must be returned within 3 days of delivery.
The product must be unused, undamaged, and in its original packaging with all accessories and manuals.
You must provide the original invoice/receipt.
Returns must be initiated via email or our support system.
⚠️ We do not accept returns for change of mind or customer error (e.g., buying the wrong product).
Non-Returnable Items
The following items are not eligible for return or refund:
Products physically damaged after delivery
Items with broken seals, scratches, or missing parts
Software or license keys (digital or physical)
Custom-built or assembled PCs once delivered
Clearance sale or discounted items marked “non-refundable”
Products not sold by CyberBull BD (e.g., third-party listings)
Replacement Policy
A replacement may be issued if:
The product is DOA (Dead on Arrival)
You receive a wrong item
The product is defective and not working out of the box
Procedure:
Submit a replacement request within 3 days of delivery
Provide clear photos/videos of the defect
Wait for evaluation and confirmation from our support team
If stock is unavailable, we will offer an exchange or refund.
Refund Process
If a refund is approved (based on the return eligibility and inspection), it will be processed as follows:
Mobile Payment Refunds: bKash/Nagad within 7–10 working days
Bank Refunds: Within 7–14 working days
Card Payments: May take up to 15 working days, depending on your bank
Cash on Delivery: Refunds processed to a nominated mobile/bank account
⚠️ Refunds are only initiated after the returned product is inspected and approved by our technical team.
Return Shipping Responsibility
If the return is due to our error (wrong or defective item), CyberBull BD will bear the return shipping cost.
If the return is due to customer error (wrong order, change of mind), the customer must cover the return shipping.
We recommend using a trackable courier service when returning products.
Legal Reference (Bangladesh)
Our policy complies with:
The Consumer Rights Protection Act, 2009
Digital Security Act, 2018
Contract Act, 1872
Relevant provisions of the ICT Act, 2006
We reserve the right to refuse a return or impose a restocking fee if the returned item does not meet our return standards.
Contact Us
If you have any questions about returns, replacements, or refunds, please contact us:
CyberBull BD Support
Email: support@cyberbull.com.bd
Phone: +88 01711 744 041
Website: www.cyberbull.com.bd
